Docs · Account

Notifications and email

The bell in the top bar collects what needs you. Emails cover what can’t wait, plus a summary each morning, and each person picks which emails they get.

The bell

Open a notice to go to the page it’s about; Mark all read clears the count. A batch, like the drafts from a big audit, arrives as one notice per client.

New suggestions

Changes waiting for your team, or for the client’s approvers.

Client decisions

A client approved, asked for changes or declined. Agency only.

AI gains

An AI check names the client for a question it didn’t before.

Results

A live change helped, or shows no clear change yet. A change that hurt goes to the agency only.

Questions

The writers have questions for the business.

Key sources

A site is now cited across three or more questions. Agency only.

Site down or back

For the agency people on that client.

Budget reached

For admins, when a client reaches its AI budget.

Monthly report

On the 1st, for the agency and the client’s approvers.

1Open Your account

Choose your initial at the right of the top bar, then Your account.

2Pick your emails

Under Email me, switch each email on or off. It saves straight away and changes only your own emails.

The emails

A daily summary

Each morning, what waits for you and any open writer questions. Only sent when something waits.

Right away for high-risk changes

When a high-risk change reaches your review.

Right away when a client asks for changes or declines

Agency staff.

When a site goes down or comes back

Agency staff.

When a client reaches its AI budget

Admins.

The monthly report

On the 1st of each month.

Client approvers can get the daily summary, high-risk changes and the monthly report. Paused clients send nobody anything. To get notices in a team channel as well, see Slack.