Docs · Reviews and forums

Google reviews

aeoo reads the business’s Google reviews every week, shows what customers praise and worry about, and drafts FAQ answers and review replies for you to approve.

1Find the listing

Open Progress → Reviews. Under Google listing, paste the business’s Google Maps link and choose Find listing. A link finds the exact listing: open the business in Google Maps, choose Share and copy the link. You can type its name instead, and aeoo looks it up in the site’s market.

If it found the wrong business, open Wrong business? under the listing and look again.

2Pull the reviews

The first pull reads up to 200 reviews; later pulls read the newest 50. Reviews are pulled every week on the Reviews automation’s day, Monday unless you change it. Pull reviews now runs it straight away.

What you see

• What customers bring up: topics with complaints and praise, pain points first.
• The rating, the count for each star, and new reviews in the last 30 days.
• Questions customers have, each with how many reviews ask it.
• Needs a reply: the most urgent reply draft waiting.

FAQ answers from reviews

aeoo groups the questions customers raise, then drafts an FAQ answer for the most asked ones that don’t have one yet: up to 10 each pull, or the number you set on the Reviews automation. Answers go on the site’s FAQ page. If there isn’t one, they go on a new /faq page that’s linked from the site.

Replies you post yourself

For reviews from the last 180 days that the business hasn’t answered, aeoo drafts a reply, unhappy ones first, up to 10 each pull. Replies speak as the business, in the review’s language. They never reveal anything about the customer’s case, and they invite unhappy customers to get in touch.

Johan K. · Google review · 5 days ago

Waited three days for an answer about our server. Not what we pay for.

Your reply · drafted, unhappy ones first

Sorry for the wait, Johan. That isn’t the service you pay for. Anna, your contact, will call you today about the server.

Anna, Your company

1 Copy reply2 Post on Google3 I posted it

Posted by you,

never by aeoo.

Replies are never posted for you. Once a reply is approved, choose Copy reply on its page, then Open where to post. Paste it on Google, then choose I posted it.