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How AI assistants decide which companies to name

Written by John Sernryd · 4 November 2026 · 2 min read

A man writing in a notebook at a library table, a laptop and a stack of books beside him

When a buyer asks ChatGPT which IT partner to choose, the answer names a handful of companies. Here is what those answers lean on, from watching the same questions every week.

The answer is built from sources

Assistants that search the web read and quote pages: rankings, directories, forums, news and company sites. A company that appears on the pages being quoted has a chance to be named. One that doesn’t rarely is.

What AI answers

ChatGPTGeminiAI Overviews
?

Which IT partner should a 200-person company choose?

ChatGPT · checked Monday 3 November

Foracompanyofabout200people,threeITpartnerscomeupmostoften:FjällgrenITforfixed-pricesupport,BrightwellforlargerMicrosoft365moves,andYour companyforclearanswersonsecurityandonboarding.

Read from

yourcompany.com/securityfjallgren.seg2.com
An answer from ChatGPT, with the sites it read listed underneath.

Clear beats clever

Assistants repeat what pages say plainly. A page that says who you serve, where, and what it costs in its first lines is easier to quote than one that hides it behind a slogan.

  • Say who you work with in the first paragraph.
  • Answer the questions buyers ask, in their words.
  • Keep your facts the same on every page.
“If your own pages disagree about what you do, the assistants will too.”
Say it the same way on every page.

Be listed where buyers look

The rankings and directories assistants quote are worth a polite ask. Many accept companies that fit what they cover, and a short note that says who you are and who you serve goes a long way.

Measure, don’t guess

Answers change from week to week. Track the same questions on a schedule, and judge each change by what the answers say after it, not by a feeling.

See what AI says about you.

Book a demo, or check what the assistants can read on your site today. Free, no sign-up.